Return Policy

Easy 7-Day Return Policy

You can request our Return & Refund Service:
√ Within 7 calendar days of receiving a product, if the product has no manufacturing defect, has not been activated, and is still in new or like-new condition,
√ Within 7 calendar days of receiving a product, if the product has a manufacturing defect.

Return & Refund Service will not be provided where:
× It is requested beyond 7 calendar days of receiving a product.
× A product sent to Geneinno does not include all original accessories, attachments, or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents, or scratches.
× A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage to the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
× Other circumstances are stated in this policy.

How Do I Return an Item?

You have up to 7 calendar days to start your return process from the moment you receive the item. Please include the original packaging with your return.


  • You will need to pay a 10% restocking fee on any returns.
  • We are NOT responsible for the return shipping cost of items in good condition.
  • We are only responsible for the shipping cost for the return of products with manufacturing defects.
  • Items from different orders cannot be returned in the same package.
  • Please DO NOT return any damaged products unless you're told to by a member of our support team. If you do this, it may delay us from resolving your issue.



To exercise your right to return an item, you must contact us at within 7 calendar days upon receiving your order. Please send us an email stating your decision to return the item.

Step 1  To return an item within required calendar days upon receiving your package, you must write to us at support@geneinnno.comm to confirm your intention to return the item to us.

Step 2  After we confirm your request, we will send you a return form and the return address. Please fill out the return form, print it out, and send it along with the original purchase receipt and the item back to the return address.

Step 3  We will proceed with your refund within 3~5 days after receiving the returned item. The refund will be applied to the original payment method used to make the order.

The customer shall be responsible for the freight for the return items.

Returned Address

Texas Carrollton
2707 Realty Road STE 100 75006
Geneinno return 4697089934


The returned address is only available for customers from the United States. Please contact us at if you are in other regions or countries.

We welcome your valuable comments on our product quality and after-sale service.